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Teledyne Technologies Customer Support Specialist in Sao Paulo, Brazil

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Customer Support Specialist will be responsible for ensuring that all sales orders can ship in a timely manner to ensure the best possible customer experience. The Customer Support Specialist may also perform logistics activities related to the shipping process of orders to customers and import process of material into the Flir México.

Navigating the customer through various steps of the order to cash process will be a key responsibility. The Customer Support Specialist will work with all internal departments including Credit, Finance, Tax, Contracts, and Sales to resolve order related issues. This position will also track and manage key business metrics for the organization including NPS, ENPS, and Escalations.

Primary Duties & Responsibilities:

  • Book orders into SAP;

  • Coordinate release and shipment of Solutions Division orders from the point where the order has been booked and released to the Order Support Team. Maximize revenue by prioritizing orders and expediting shipment through liaisons within internal departments.

  • Take ownership of open backlog to identify and resolve order issues related to inventory availability with the goal of achieving on-time-delivery and customer satisfaction.

  • Review backlog closely to prevent any fraudulent orders from further processing.

  • Ensure compliance with all Global Trade Policies, Legal & Financial policies and Global Sales Operations policies.

  • Interface with Credit, Finance, Tax, Contracts, Sales and other departments as necessary to ensure a smooth order flow through shipment and invoicing.

  • Communicate with customers regularly and proactively with regards to order status and order updates to ensure world class customer experience.

  • Work closely with Logistics and Planning teams to improve accuracy and availability of inventory data.

  • Update customer portals with ASN notices or other required information.

  • Provide pre- and post- sales support to external and internal customers with regards to pricing, availability and general information.

  • Participate in, Initiate, and/or Facilitate necessary meetings to resolve order issues.

  • Create, implement, and maintain methodology to communicate backlog status updates to all relevant business partners on a regular basis.

  • Participate in and/or lead assigned projects.

  • Participate in Sales Ops SIM meetings regularly to raise and understand current customer issues related to backlog.

  • Identify obsolete parts on the backlog and resolve.

  • Check inventory availability by plant and re-assign orders, as necessary.

  • Coordinate returns, credits, and debits, as necessary.

  • Escalate issues to management as appropriate.

  • Perform other duties, specific projects, and tasks as assigned by supervisor.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. ​

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.